Privacy Policy

Treeschool Education Ltd ("Treeschool", "we", "us", or "our") is committed to protecting the privacy of everyone who uses our platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our Services.

By using the Services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

We collect information in three ways:

Information you provide directly • Account registration details (name, email address, password) • Profile information (photo, biography, country, phone number) • Payment information (processed securely via our payment processor — we do not store full card details) • Children's information added by a parent or guardian (name, age, grade level) • Communication records when you contact our support team

Information collected automatically • Device and browser type, operating system, IP address • Pages visited, features used, and time spent on the platform • Cookies and similar tracking technologies (see Section 7)

Information from third parties • Single sign-on providers (e.g. Google) if you choose to sign in via a third party • Payment processors for fraud prevention and billing

We use the information we collect to: • Create and manage your account and provide the Services • Process payments and send billing-related communications • Match students with suitable teachers • Track and display learning progress • Send service updates, receipts, and support responses • Personalise your experience on the platform • Improve, analyse, and develop our Services • Comply with legal obligations and enforce our Terms

We do not sell your personal data to third parties.

Treeschool is designed for use by parents and guardians who register accounts on behalf of their children. We do not knowingly allow children under the age of 13 to create their own accounts.

Children's data (name, grade, and learning progress) is linked to the parent/guardian account and is only accessible to the parent/guardian and the assigned teacher. We take particular care to apply appropriate safeguards to data relating to minors and process it only for the purpose of delivering the educational Services.

If you believe a child has provided us personal information without parental consent, please contact us at privacy@treeschool.com and we will delete it promptly.

We share your information only in the following circumstances:

With teachers: When a student is enrolled in a class, the teacher can see the student's name, grade level, and progress within that course.

With service providers: We use trusted third-party vendors for hosting, payment processing, analytics, and customer support. These providers are contractually required to handle data securely and in accordance with this policy.

For legal reasons: We may disclose information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of Treeschool, our users, or the public.

Business transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred to the new entity, subject to the same privacy protections.

We retain your personal data for as long as your account is active or as needed to provide the Services. If you close your account, we will delete or anonymise your personal data within 90 days, except where we are required to retain it for legal, tax, or audit obligations.

Learning progress records may be retained in anonymised form for product improvement purposes.

We use cookies and similar technologies to maintain session state, remember your preferences, and understand how the platform is used.

Essential cookies — required for the platform to function and cannot be disabled. Analytics cookies — help us understand how visitors interact with the platform (e.g. pages visited, session duration). You may opt out via the cookie preferences banner. Preference cookies — remember settings such as language and theme.

You can manage cookies through your browser settings, but disabling essential cookies may affect your ability to use the Services.

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Measures include TLS encryption for data in transit, encrypted storage for sensitive data, and role-based access controls.

While we take security seriously, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use a strong, unique password and to enable two-factor authentication on your account.

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you • Rectification — ask us to correct inaccurate or incomplete data • Erasure — request deletion of your personal data (subject to legal obligations) • Restriction — request that we restrict processing of your data • Portability — receive your data in a structured, machine-readable format • Objection — object to processing based on legitimate interests • Withdraw consent — where processing is based on consent, withdraw it at any time

To exercise any of these rights, contact us at privacy@treeschool.com. We will respond within 30 days.

Treeschool operates globally and may transfer your data to countries outside your own, including countries that may not provide the same level of data protection as your home country. Where we transfer data internationally, we apply appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by relevant data protection authorities.

The Services may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. For material changes, we will notify you by email or via a prominent notice on the platform. Your continued use of the Services after the effective date constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team:

Treeschool Education Ltd Email: privacy@treeschool.com Website: treeschool.com